Shipping and Returns
The item prices on the website do not include shipping and handling. Customers in California are subject to 8.00% sales tax on certain items. The shipping and handling charges will be computed when you start the checkout process as they are based on your zip code.
Orders are typically processed within 1 to 2 business days (Mon-Fri). In November, December and the month before Easter, orders may take longer to process. Heavy or incomplete orders may take longer to process. If you require your package by a specific date, please make a note in the comment box and we will do our best to accommodate you. Shipping charges are based on shipping weight, shipping distance and delivery time. Next Day, Second Day and Ground options are usually available within the USA. Deliveries are not made on Saturday or Sunday, so a Three Day Select order sent on Wednesday would typically arrive on the following Monday. The transit time for Ground shipping depends on your zip code. Orders to the East Coast should arrive within 4 to 5 business days, Texas or Washington State 3 business days and Northern California 2 business days. Business days are Monday through Friday.
We currently ship to anywhere in the USA that UPS delivers. Many states within the US have strict policies that prevent their residents from buying alcohol in other states. Alcohol can only be ordered by persons at least 21 years of age and that person must be on hand to receive the package. The shipping calculator only allows for orders up to 150lbs. If your order is larger than that, please split into two orders or phone in the order to the store.
Frozen products need to arrive within 24 hours to avoid getting spoiled. The Next Day shipping option should be chosen. Unfortunately, this option is fairly expensive and we would recommend ordering at least 5 pounds to make it cost effective. Orders shipped Ground to zip codes starting with 92 and 93 should arrive next day.
At The International Food Shop we continually strive to provide you with quality products and excellent service. If for any reason you are not completely satisfied with your shopping experience with us, please let us know.
The International Food Shop, the African Hut, and British Food Shop provide a 100% customer satisfaction guarantee on all our products. If you feel that your order was not satisfactory, please read the instructions below and contact us at International Food Shop (949) 582-3185, African Hut (949) 582-9546, or British Shop (949) 582-2645. Please leave a detailed message regarding your shipment and we will call you back as soon as we have gathered the information on your order. We can also be reached via email at sales@Internationalfoodshop.com, firstname.lastname@example.org or email@example.com. Please accept our apologies for the inconvenience. Please advise us if there are any problems upon receiving of your order.
Short shipped items:
We have recently added an invoicing system similar to the self checkout at grocery stores. This system makes it almost impossible for us to ship orders without all the items on the cash receipt. All packages are weighed electronically to ensure accuracy and video surveillance has been installed to monitor the checkout and packing of every box.
If you feel that you have not received all the items you have been charged for:
- Please check your cash register receipt to make sure that you were invoiced for the item you are missing. If the outstanding item appears on your invoice please contact us and leave a detailed message with your name, and packing slip number and a contact number where you can be reached.
- Please keep the shipment completely intact until we have contacted you. This may take a day or two since we have to get the video documentation and scale history to resolve this transaction.
- Any dispute must be submitted within seven days of delivery of the package, as our video footage will not be available after that. Any claims after this period will not be honored.
Damaged or spoilt products:
If you feel that you have received a damaged or spoilt product please do not discard the items. Refunds will not be given on items that have been consumed or thrown away. Please contact us for a return authorization number. Approved returns will be credited in full at the discretion of a company officer upon receipt of the defective item. Unfortunately, we can not be responsible for items affected by heat damage in extreme weather.
Service Failures or Damaged shipments:
If your package was damaged during transit, we will resend your package and claim the losses from UPS. Damaged packages will have to be returned to us via UPS in the exact condition it was received in order for us to be able to claim for the damage. Please send full details regarding your order and we will arrange for a pickup of the product/parcel via UPS.
The International Food Shop Team