Shipping and General Policies

Prices

The item prices on the website do not include shipping and handling. The shipping and handling charges will be computed when you start the checkout process as they are based on your zip code. Customers in California are subject to 8.00% sales tax on certain items.

Shipping

Orders are typically processed within 1 to 2 business days (Mon-Fri). In November, December and the month before Easter, orders may take longer to process. Heavy or incomplete orders may take longer to process. If you require your package by a specific date, please make a note in the comment box and we will do our best to accommodate you. Shipping charges are based on shipping weight, shipping distance and delivery time. Deliveries are not made on Saturday or Sunday, so a Three Day Select order sent on Wednesday would typically arrive on the following Monday. The transit time for Ground shipping depends on your zip code. Orders to the East Coast should arrive within 4 to 5 business days, Texas or Washington State 3 business days and Northern California 2 business days. Business days are Monday through Friday.

Restrictions

1. We currently ship to anywhere in the USA that UPS delivers. Many states within the US have strict policies that prevent their residents from buying alcohol in other states. Alcohol can only be ordered by persons at least 21 years of age and that person must be on hand to receive the package.
2. The shipping calculator allows for orders up to 150lbs. If your order is larger than that, please split into two orders or phone in the order to the store.
3. An additional shipping charge may apply to large orders that have to be split into two boxes. We will contact you to get approval for the charge if we need an additional box.

Frozen Products

Frozen products need to arrive within 24 hours to avoid getting spoiled. The Next Day shipping option should be chosen. Unfortunately, this option is fairly expensive and we would recommend ordering at least 5 pounds to make it cost effective. Orders shipped Ground to zip codes starting with 92 and 93 should arrive next day, but it is not guaranteed. Only next day air orders have guaranteed delivery by UPS.

Satisfaction Guarantee

At The International Food Shop we continually strive to provide you with quality products and excellent service. If for any reason you are not completely satisfied with your shopping experience with us, please let us know.