ORDER PROCESSING TIME: 1-2 Business Days.
Orders containing Pre-Order items will ship complete when all the items are available.

Return Policy

The International Food Shop, The African Hut, and British Food Shop provide a 100% customer satisfaction guarantee on all our products.  If you feel that your order was not satisfactory, please read the instructions below and contact us at International Food Shop (949) 582-2645, African Hut (949) 582-9546, or British Shop (949) 582-2645.  Please leave a detailed message regarding your shipment and we will call you back as soon as we have gathered the information on your order. We can also be reached via email sales@internationalfoodshop.com, sales@africanhut.com or sales@britishfoodshop.com. Please accept our apologies for the inconvenience. Upon receipt of your order, please advise us if there are any problems.

 

Short shipped items:

We have recently added an invoicing system similar to the self checkout at grocery stores.  This system makes it almost impossible for us to ship orders without all the items on the cash receipt. All packages are weighed electronically to ensure accuracy and video surveillance has been installed to monitor the checkout and packing of every box.

      If you feel that you have not received all the items you have been charged for:

  1. Please check your cash register receipt to make sure that you were invoiced for the item you are missing. If the outstanding item appears on your invoice please contact us and leave a detailed message with your name, receipt number, time the receipt was created,  order number (if available)  and a contact number where you can be reached.
  2. Please keep the shipment completely intact until we have contacted you. This may take an hour or two since we have to get the video documentation for the transaction.
  3. Any dispute must be submitted within seven days of delivery of the package, as our video footage will not be available after that. Any claims after this period will not be honored

 

Damaged or spoilt products:

If you feel that you have received a damaged or spoilt product please do not discard the items.  Refunds will not be given on items that have been consumed or thrown away.  Please contact us for a return authorization number. Approved returns will be credited in full at the discretion of a company officer upon receipt of the defective item. Unfortunately, we

can not be responsible for items affected by heat damage in extreme weather.

 

Service Failures or Damaged shipments:

If your package was damaged during transit we will resend your package and claim the losses from UPS.  Damaged packages may have to be returned to us via UPS in the exact condition it was received in order for us to be able to claim for the damage.  Please send full details regarding your order and we will arrange for a pickup of the product/parcel via UPS.

Thank you The International Food Shop Team

 

Return Policy

The International Food Shop, The African Hut, and British Food Shop provide a 100% customer satisfaction guarantee on all our products.  If you feel that your order was not satisfactory, please read the instructions below and contact us at International Food Shop (949) 582-2645, African Hut (949) 582-9546, or British Shop (949) 582-2645.  Please leave a detailed message regarding your shipment and we will call you back as soon as we have gathered the information on your order. We can also be reached via email sales@internationalfoodshop.com, sales@africanhut.com or sales@britishfoodshop.com. Please accept our apologies for the inconvenience. Upon receipt of your order, please advise us if there are any problems.

 

Short shipped items:

We have recently added an invoicing system similar to the self checkout at grocery stores.  This system makes it almost impossible for us to ship orders without all the items on the cash receipt. All packages are weighed electronically to ensure accuracy and video surveillance has been installed to monitor the checkout and packing of every box.

      If you feel that you have not received all the items you have been charged for:

  1. Please check your cash register receipt to make sure that you were invoiced for the item you are missing. If the outstanding item appears on your invoice please contact us and leave a detailed message with your name, receipt number, time the receipt was created,  order number (if available)  and a contact number where you can be reached.
  2. Please keep the shipment completely intact until we have contacted you. This may take an hour or two since we have to get the video documentation for the transaction.
  3. Any dispute must be submitted within seven days of delivery of the package, as our video footage will not be available after that. Any claims after this period will not be honored

 

Damaged or spoilt products:

If you feel that you have received a damaged or spoilt product please do not discard the items.  Refunds will not be given on items that have been consumed or thrown away.  Please contact us for a return authorization number. Approved returns will be credited in full at the discretion of a company officer upon receipt of the defective item. Unfortunately, we

can not be responsible for items affected by heat damage in extreme weather.

 

Service Failures or Damaged shipments:

If your package was damaged during transit we will resend your package and claim the losses from UPS.  Damaged packages may have to be returned to us via UPS in the exact condition it was received in order for us to be able to claim for the damage.  Please send full details regarding your order and we will arrange for a pickup of the product/parcel via UPS.

Thank you The International Food Shop Team

 


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